A little help
along the way.

Your account or purchased pass

Open My experiences to find your passes, purchase details and experience help. Sign in with the account used for the purchase. If payment confirmation is delayed, check your purchase status or contact us before buying again.

Before you head out

Check your experience’s starting point, route information and opening hours. Bring a charged phone, mobile internet and headphones if you prefer. Allow location access when prompted; camera access is needed only for features that use it.

Something isn’t working?

Tell us which page or experience you were using, what happened, and your phone and browser. Include a purchase or report reference if you have one. Never send a password, sign-in code, full card number or API key.

Refunds

Our paid-pass promise covers a full refund before the organizer starts or within 10 minutes of that first Start. The buyer requests the refund for the whole pass. Read the refund policy for the complete promise and how to ask for help.

Public sales and live refund controls are not open yet.

A safety, property or content concern

Move somewhere safe first. Use Help & safety to report an unsafe route, restricted property, a content issue or another problem. You can submit a report without an account or purchase reference. Keep the reference shown after a successful submission.

Reports are reviewed by Obelisk. They do not automatically take an experience offline, and they are not monitored as an emergency service. In immediate danger, leave the area and contact local emergency services.

Privacy requests

Email hello@obelisk.place to ask about access, correction or deletion of your information. We handle requests manually and verify that they concern your own information. See the customer privacy notice.

Accessibility

Let us know if you need information in another format or have difficulty using a page or player control. Include the page or experience and the help you need. Check each experience’s route information for terrain, steps and other physical requirements.