Try the adventure.
Feel good about it.

When does the window start?

When your organizer selects Start experience. Browsing, buying a pass, inviting or joining, granting device permission, and opening preparation don’t start the refund window. A late join does not restart it.

What gets refunded?

The full amount paid for the pass, including any tax and Obelisk booking fee charged on that order, goes back to the original payment method. The buyer requests it for the whole pass; guests don’t request separately.

How do we ask?

Open your purchased pass and its purchase details to request a refund before the window ends. A request received on time remains timely while it is processed. We won’t ask you to justify an eligible request.

If the refund control won’t load, contact purchase help or hello@obelisk.place within the window. Keep your request or report reference. Sending a request is not confirmation that the refund has completed.

What happens to our group?

A refund covers the whole pass and ends access for everyone covered by it. Your purchase details show the request and refund status.

Before the organizer starts

You can request a full refund before the organizer starts. Signing in or buying does not use up the try-it window.

After 10 minutes

The no-reason try-it window ends. If the experience is broken, suspended, inaccessible as described or cannot reasonably be completed, contact us for help. This promise does not limit rights that cannot legally be waived.